General Policy
Refund and cancellation terms may vary depending on the course, batch, admission category and payment terms communicated at the time of enrolment.
Free Lecture Registration
Registration for a free lecture generally does not involve a course fee.
Where a refundable deposit or other charge is specifically applicable, the applicable terms will be communicated before payment.
Regular Batch Fees
Once a student has been formally admitted and educational services, course access, study material or classes have commenced, refund eligibility may be restricted.
Any refund, where applicable, will be considered according to the specific batch/course terms communicated at admission.
Cancellation Before Commencement
If cancellation is requested before commencement of the applicable course or batch, Sterling Classes may consider the request subject to the applicable admission terms, administrative costs and seat-allocation conditions.
Course or Batch Cancellation by Sterling Classes
If Sterling Classes cancels a course or batch and is unable to provide a suitable alternative, the applicable refund, credit or alternative arrangement will be communicated to affected students.
Student Absence
Failure to attend classes does not automatically create a right to a refund.
Students are responsible for attending scheduled classes and complying with the applicable batch rules.
Transfer of Admission
Course or batch transfer may be permitted only where Sterling Classes approves the request and subject to seat availability and applicable conditions.
Refund Processing
Where a refund is approved, it may be processed through the original payment method or another appropriate method.
Processing time may depend on the payment gateway and banking system.
Non-Refundable Charges
Certain administrative, registration, study material or other charges may be non-refundable where this has been clearly communicated before payment.
Duplicate or Erroneous Payments
Verified duplicate or erroneous payments may be considered for refund after transaction verification.
Refund Request
A refund request should include:
- Student name
- Registered mobile number
- Course/batch
- Payment date
- Amount
- Transaction/reference number
- Reason for the request
Final Decision
Refund requests will be reviewed based on the applicable course terms, transaction records and circumstances of the request.